We recently undertook a patient satisfaction survey at Park Orthodontics as we feel it’s important to listen to our patients and strive to make their experience at our practice as relaxing and enjoyable as possible. So the results are in, see below.
Based on 200 patients:
- 98% get a warm welcome at reception
- 93% are seen within 10 minutes of their appointment time
- 96% like the new waiting room
- 96% overall satisfaction
- 27% feel it is difficult to contact the practice sometimes
Obviously the last result isn’t so pleasing but we take all feedback onboard and feel it’s important to share all the results, not only the positive ones. As a result of this low score we are making some changes. We are a extremely busy practice but we are always trying to be as accessible as possible. We’ve updated web/e-mail/Facebook/Twitter to give more contact options and we’re looking into a new phone system, with better ‘hold/answer’ options.
It’s hugely important to us that our patients are happy and we take this feedback seriously, so thank you to all the patients who took part in our survey, we appreciate it and are working on improving all of our satisfaction scores.